Following a member’s appointment, Amino will proactively send a notification asking the member to complete a short series of questions to help determine the correct next step in the member’s care journey. If a referral was received or a follow-up appointment was requested during the original appointment, Amino will present an intuitive, simple way to continue booking with high-quality, low-cost providers.
Why did we make these updates?
Each year 33% of patients receive a referral to a specialist, yet over 65% of referrals go unfilled due to inconvenience of booking and scheduling issues. When appointments are postponed or ignored, conditions can go undiagnosed leading to a decline in population health and increased healthcare costs. This release creates a convenient, proactive way to follow-through with referrals and book additional appointments to keep members healthy and total costs in check.