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Survey shows Americans are seriously worried about healthcare costs — but don't know what to do about it

64% of Americans want to lower their healthcare costs, but don't know how.

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Hannah Levy
By Hannah Levy on March 21, 2017

Hannah is Amino's Director of User Engagement. Connect with Hannah Levy on LinkedIn

Healthcare is a hot topic, with Washington in the midst of a protracted debate. But beyond policy, we wanted to know — how do everyday Americans really feel about their healthcare costs?

We partnered with Ipsos, an independent market research company, to conduct a poll on Americans' sentiments and budgeting behaviors around healthcare costs (read the methodology behind the survey). Here's what we found.

Also, be sure to check out our infographic below.

As healthcare costs rise, so does our fear and confusion

53% of Americans think receiving a medical bill they can't afford is just as bad as being diagnosed with a serious illness. Even more concerning — 10% think receiving a medical bill they can't afford is worse. In addition:

  • 74% of Americans say their healthcare costs have gone up in the past few years.
  • Unemployed people, people over 55 years old, and lower income earners are the most likely groups to find a large medical bill more or equally detrimental to being diagnosed with a serious illness.
  • 64% of Americans want to lower their healthcare costs, but don't know how. 

Americans are most concerned about the cost of major surgeries or emergencies, yet only 15% are setting aside funds for them. These results highlight just how stressful unexpected medical bills can be. 

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A majority of us have received medical bills we couldn't afford

"Rising healthcare costs" isn't just rhetoric. We found that 55% of Americans have received a medical bill that they did not have funds set aside to pay.

However, we're learning from the experience — people who have received an unexpected medical bill in the past are significantly more likely to budget for their health and medical expenses than those who have not. 

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We also found:

  • 37% said they could not afford an unexpected medical bill greater than $100 without going into debt. And women are more affected than men here — 44% of women would go into debt if they received bill of $100+, compared to 27% of men.
  • Only 23% of Americans are able to cover an unexpected medical bill more than $2,000.
  • Neglecting to save for medical expenses may be partially explained by lack of awareness. For example, only 7% of Americans guessed within the correct price range for a nonsurgical broken arm repair.

Tactics for avoiding high medical bills

When it comes to avoiding high medical bills, 39% of Americans say they maintain good insurance coverage as their top strategy. Yet 49% of Americans say their insurance doesn't provide them with enough information to determine their healthcare costs.

There are several ways to manage high medical bills, including contributing to a health savings account (HSA), seeing in-network providers, using a benefit like Amino to find high value providers, or double-checking your medical bills for accuracy with the help of a healthcare advocacy service.

We found that 1 in 5 Americans avoid high costs by simply not going to the doctor. 56% of people without insurance and 27% of millennials said they use this tactic — which could lead to costlier medical expenses down the road if they' re missing key preventive care.

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When it comes to savings accounts, only 32% of Americans currently contribute to a HSA that allows them to save money tax-free for medical expenses.

With healthcare costs rising, budgeting is more important than ever. But these types of costs are hard to budget for — unlike food, housing, or transportation, monthly healthcare costs can be difficult to predict beyond insurance premiums and prescription drugs.

For more information on how you can help you employees manage and minimize healthcare costs, check out our tips on common employee misconceptions and how to combat them.

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Poll methodology

These are findings from an Ipsos poll conducted February 23 - 24, 2017 on behalf of Amino. For the survey, a sample of 1,006 U.S. adults over the age of 18 was interviewed online, in English. 

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